freaksfasad.blogg.se - List all agents in cisco uccx 11.5

LIST ALL AGENTS IN CISCO UCCX 11.5 CODE

Param max-time-vm-retry 2 ! - Assigns the number of times that calls can attempt to reach the alternate destination number. Param max-time-call-retry 90 ! - This is the maximum period of time for which a call can stay in a call queue Param call-retry-timer 10 ! - Assigns the time that calls must wait between retries to connect to a hunt group pilot number or to the alternate destination number. Param second-greeting-time 45 ! - Defines the time delay before the second greeting is played Param queue-overflow-extension 3999 ! - If queue is full, sends the call to 3999 Param max-extension-length 4 ! - Restricts the number of digits that can be dialed Param dial-by-extension-option 9 ! - Enables callers to dial extension numbers after dialing the specified menu number Param menu-timeout 5 ! - Sets the number of times the AA service will loop the menu prompt Param welcome-prompt _bacd_ ! - Prompt of the Welcome Message Param aa-pilot 6000 ! - Declares the Pilot Number (Must be the same as the Dial Peer) Param handoff-string aa ! –Specifies the name of the service Param service-name queue ! - Associate AA with the Queue we configured above

LIST ALL AGENTS IN CISCO UCCX 11.5 CODE

Paramspace english language en ! - Defines the code (en) to the audio files Paramspace english location flash: ! – Defines the languages and where the files are Service aa flash:app-b-acd-aa-2.1.2.3.tcl ! - Point to where you extracted the files Time to configure the auto attendant part of the script. Param aa-hunt2 6101 ! - Option 2 – Goes to Hunt 6100 Param aa-hunt1 6100 ! - Option 1 – Goes to Hunt 6100 Param queue-len 15 ! - Size of the queue (1 to 30) Param number-of-hunt-grps 3 ! - Max number of hunt groups Service queue flash:app-b-acd-2.1.2.3.tcl ! - Point to where you extracted the files Queues are responsible for routing the call to a Hunt Group and queue the call when members of the Group are all busy. Instead, the param voice-mail command specifies the alternate destination for calls that cannot be connected to a hunt group because all hunt-group agents are unavailable or because a hunt-group agent does not become available within the configured maximum retry time. The final command is not used with hunt groups that are part of Cisco Unified CME B-ACD services. In the below example, I’m creating Hunt Groups for SCCP phones.Ī maximum of ten hunt groups can be associated with Cisco Unified CME B-ACD call-queue service. Router(config-dial-peer)#dtmf-relay h245-alphanumeric Router(config-dial-peer)#incoming called-number 6000

Router(config-dial-peer)#destination-pattern 6000 Router(config-dial-peer)# service aa ! - Enables AA service on dial-peer

Router(config-dial-peer)#forward-digits all Router(config-dial-peer)#direct-inward-dial Router(config-dial-peer)#incoming called-number. I’m going to add 2 Dial-peers, as usually we have one only for all incoming calls, and the second one will be used to send the call to the application.

Let’s configure the dial-peer that will be used reach the Application we are going to create. Go to your CME and extract it using this command: From version 11.5 onwards, B-ACD introduces support for voice hunt group that includes SIP, SCCP, PSTN, and FXS.Ĭisco Unified CME B-ACD Service Call Flowĭownload the Cisco Unified CME B-ACD tar archives to a TFTP server that is accessible to the Cisco Unified CME router (Download it HERE).

Managed call queues for hunt groups that route calls for different menu options.Įach Cisco Unified CME B-ACD application consists of one or more auto-attendant (AA) services and one call-queue service.

Automatic answering of outside calls with greetings and menus that allow callers to select the appropriate department or to dial known extension numbers.

You must use same codec on incoming and outgoing dial peers when transferring calls.ī-ACD is a Basic automatic call distribution (B-ACD) and auto-attendant (AA), and it provides: The only limitation we have is related to Codec. In case you only have a CME in your IPT Infrastructure, B-ACD can easily be a good alternative for Cisco UCCX or Cisco Unity (for a basic IVR). There is a feature on CME, which seems not to be so popular, but it’s really useful: B-ABC. I particularly like CME, and enjoy working on it Today I’m going to change the Topic and talk about other thing…… which is the CME.